Privacy Policy

Last updated: 13 September 2026

This privacy notice explains how Clementine Furniture collects and uses personal information when you visit our website, contact us, create an account or place an order.

1. WHO WE ARE

Clementine Furniture is a business partnership operated by Andrew Timothy Moye and Joanne Moye, trading as Clementine Furniture. We are the controller of the personal information described in this notice.

Address: 47 London Road, Beccles, Suffolk, NR34 9YR, United Kingdom

Email: clementinefurniture2020@gmail.com

2. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

• your name, billing and delivery addresses, email address and telephone number;

• order details, selected products, delivery information, returns, refunds and payment status;

• customer-account details and account activity;

• messages, enquiries, complaints, reviews and other communications;

• marketing preferences;

• technical information such as your IP address, browser, device, pages visited and cookie data; and

• information needed to prevent fraud, keep our website secure and meet our legal obligations.

Payment details are handled by our payment providers. We do not directly store your full payment-card details.

We usually obtain information directly from you. We may also receive it automatically when you use our website, or from service providers involved in payments, delivery and website operation.

3. HOW AND WHY WE USE YOUR INFORMATION

We use personal information only when we have a lawful basis to do so.

Contract: We use your information to process and fulfil orders, take payment, arrange delivery, provide order updates, manage returns and refunds, maintain customer accounts and respond to requests connected with a purchase. If you do not provide the information needed for an order, we may be unable to supply the goods.

Legal obligation: We use and retain information where necessary to comply with tax, accounting, consumer-protection and other legal requirements, and to respond to lawful requests from public authorities.

Legitimate interests: We use information where reasonably necessary to operate and improve our business, answer enquiries, provide customer service, keep appropriate business records, protect our website and customers, prevent fraud, understand website use and establish or defend legal claims. We consider the impact on your privacy before relying on this basis.

Consent: We rely on consent where required for optional marketing communications and non-essential cookies. You may withdraw consent at any time.

4. EMAILS AND MARKETING

We send service messages needed to administer an order or customer account. These can include order confirmations, dispatch updates and password-reset messages.

If you begin checkout but do not complete an order, Squarespace may send an abandoned-cart reminder where permitted. You can unsubscribe using the link in the message.

We may send marketing emails if you have consented or where the law otherwise permits. You can unsubscribe at any time using the link in an email or by contacting us. We may retain a minimal suppression record so that we honour your request.

5. WHO WE SHARE INFORMATION WITH

We share personal information only where necessary with trusted recipients, including:

• Squarespace, which hosts our website, online shop, customer accounts and email services;

• payment providers such as Stripe and PayPal;

• delivery companies and couriers;

• accountants, professional advisers and providers of business, IT, security and analytics services;

• regulators, law-enforcement bodies or other authorities where required by law; and

• a purchaser or successor if our business is sold or reorganised.

These organisations may act as our processors or as separate controllers under their own privacy notices. We do not sell personal information.

Some providers may process information outside the United Kingdom. Where UK data-protection law requires safeguards for an international transfer, we rely on an adequacy decision or appropriate contractual safeguards. You may contact us for more information about the safeguards relevant to your information.

6. HOW LONG WE KEEP INFORMATION

We keep personal information only for as long as it is needed for the purpose for which it was collected, including legal, tax, accounting and dispute-resolution requirements.

Order, invoice, payment and tax records are generally kept for six years after the end of the relevant accounting period. Customer-account information is kept while the account remains active and afterwards where it forms part of an order record or is otherwise legally required. General enquiries are normally kept for up to two years unless they lead to an order or need to be retained for longer. Marketing information is kept until you unsubscribe or it is no longer useful, subject to retaining a minimal suppression record.

We may keep information for longer where a complaint, legal claim, fraud concern or legal requirement makes this necessary. We securely delete or anonymise information when it is no longer required.

7. COOKIES AND WEBSITE DATA

Squarespace collects technical information when you visit our website, including information about your browser, network, device, IP address and use of the site.

Strictly necessary cookies are used to operate and secure the website, shopping basket, checkout and customer accounts. Optional analytics, performance or marketing cookies are used only where permitted and, when consent is required, after you make a choice through our cookie banner.

You can review or change your cookie choices through the cookie controls on our website and can also manage cookies in your browser. Blocking necessary cookies may affect how the site works.

Our website may contain links to other websites. Their use of personal information is governed by their own privacy notices.

META PIXEL

We use the Meta Pixel, supplied by Meta Platforms, to understand whether our advertising leads people to visit or use our website and to help us measure and improve our advertising. The Pixel may collect information about your device, browser, IP address and activity on our website, such as pages viewed and actions taken. Meta may associate this information with your Meta account and use it in accordance with its own privacy policy.

The Meta Pixel is a non-essential marketing technology. Where consent is required, it will be used only after you have agreed through our cookie banner. You can withdraw or change your choice through our website’s cookie controls.

8. SECURITY

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. Our website and checkout use encrypted connections, and payment information is processed by specialist payment providers.

No internet transmission or storage system can be guaranteed to be completely secure.

9. YOUR DATA-PROTECTION RIGHTS

Depending on the circumstances, you may have the right to:

• ask for a copy of your personal information;

• ask us to correct inaccurate or incomplete information;

• ask us to erase information;

• ask us to restrict how information is used;

• object to processing based on legitimate interests or for direct marketing;

• receive certain information in a portable format; and

• withdraw consent at any time where we rely on consent.

These rights are not absolute and may be subject to legal conditions or exemptions. You will not normally have to pay a fee. We may need to verify your identity before responding.

You have the right to object at any time to the use of your personal information for direct marketing.

To exercise a right, email clementinefurniture2020@gmail.com or write to the address in section 1.

We do not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.

10. COMPLAINTS AND CHANGES

Please contact us first if you have a concern about how we use your information so that we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office, the UK data-protection regulator:

Website: https://www.ico.org.uk/make-a-complaint/

Telephone: 0303 123 1113

We may update this notice when our practices or legal obligations change. The latest version will be published on this page with its revised date.