Delivery and returns

We provide free mainland UK delivery on our handmade furniture and accessories. Current dispatch times are shown at the top of the website, and every order is sent using tracked delivery.

We use DPD tracked delivery, and you’ll receive a dispatch confirmation email with full tracking details as soon as your order leaves us.

You have a statutory right to return any unsuitable products within seven working days after delivery. Subject to your statutory rights, this policy does not apply to bespoke furniture or furniture that has been modified or finished to your own requirements or where we have incurred a delivery charge from a supplier sourcing a product not stocked by us.

To return your order, you must email: clementinefurniture2020@gmail.com within those seven working days and arrange suitable delivery at your own cost and send the furniture back to us in the same condition as it was when it was delivered. Once we have received the furniture and checked its condition is satisfactory a full refund for the purchase price (less any delivery charges incurred) will be sent to you within 30 days. If the goods are damaged in any way we reserve the right to make repairs and deduct the cost from the refund payable to you. After the seven day period has expired we are unable to accept returns of any items.